Privacy policy

Last updated: May 31, 2026

At Bethlehem Handicrafts, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your information.

Who We Are

Bethlehem Handicrafts is an online store based in the United States that has been bringing hand carved olive wood pieces from the Bannoura family workshop in Bethlehem to Catholic homes across America since 2000. This Privacy Policy applies to bethlehemhandicrafts.com and any other websites or services we operate.

Information We Collect

Information you provide to us:

Name, email address, shipping address, billing address, and phone number when you place an order or create an account
Payment information processed securely by our payment providers (we do not store full payment card numbers)
Email address when you sign up for our newsletter or enter a promotion
Messages and questions you send through our contact form, chat, or email
Product reviews you submit

Information collected automatically:

Device information including IP address, browser type, operating system, and device identifiers
Usage information including pages visited, time spent on the site, products viewed, and referring website
Location information based on your IP address (city and country level only)
Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

To process and fulfill your orders, including shipping and customer service
To send order confirmations, shipping updates, and other transactional emails
To send marketing emails about new products, promotions, and stories from our workshop (only with your consent, and you can unsubscribe at any time)
To improve our website, products, and customer experience
To prevent fraud and protect the security of our store and customers
To comply with legal obligations

How We Share Your Information

We do not sell your personal information to anyone, ever.

We share your information only with trusted service providers who help us operate our business:

Shopify hosts our online store and processes orders
Payment processors (Shop Pay, PayPal, Google Pay, and credit card networks) handle payment transactions securely
Shipping carriers (UPS, USPS, FedEx) deliver your orders
Klaviyo manages our email marketing
Google Analytics and Google Ads help us understand website traffic and measure ad performance
Tidio powers our customer chat feature
Judge.me collects and displays customer product reviews

We may also share information when required by law, to enforce our policies, or to protect our rights, property, or safety.

Cookies and Tracking

We use cookies and similar technologies to make our store work, remember your preferences, analyze how the site is used, and personalize your experience. You can control cookies through your browser settings. Some features of the site may not work properly if you disable cookies.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal record keeping requirements)
Opt out of marketing emails at any time by clicking the unsubscribe link in any email
Request that we stop processing your information for marketing purposes

To exercise any of these rights, email us at info@bethlehemhandicrafts.com.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.

To exercise your California privacy rights, email us at info@bethlehemhandicrafts.com.

Children's Privacy

Our store is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Payment information is encrypted and processed through secure providers. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, and resolve disputes. Order records are typically retained for 7 years for tax and accounting purposes.

International Visitors

Our store is operated from the United States. If you are visiting from outside the United States, please be aware that your information will be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by email to active customers or by a notice on our website.